To help users understand our service process and website usage, ANOMILY LTD (hereinafter referred to as “the Company”) has compiled the following frequently asked questions (FAQs), applicable to the official website ANOMILY LTD.

Q1: How long does it take to process an order after placement?

A: Orders are usually processed as quickly as possible during normal working hours. Once processed, shipment will be arranged and logistics information provided.

Q2: How can I check my order status?

A: You can check the latest order status through the information in your order confirmation email or by contacting customer service. We will assist you in tracking the logistics progress.

Q3: Can I modify or cancel my order?

A: Once an order enters the processing or shipment process, it may not be possible to modify or cancel it. For assistance, please contact our customer service team as soon as possible.

Q4: How long does delivery take?

A: Delivery time varies depending on the destination and logistics situation. Generally, it arrives within several business days after shipment, subject to the actual transportation by the logistics company.

Q5: What should I do if there is a problem with the received goods?

A: If you receive goods that are damaged or abnormal, please contact us within a reasonable time and provide relevant order information and photos. We will assist in handling after-sales matters.

Q6: How can I contact customer service?

A: You can contact us via the email address or phone number provided on the website. We will reply as soon as possible and assist in resolving your issue.

For further assistance, please feel free to visit our official website or contact us.