ANOMILY LTD (hereinafter referred to as “the Company”) is committed to providing customers with a superior shopping experience. This refund policy applies to all orders placed through the official website ANOMILY LTD and constitutes an important agreement between the Company and its customers regarding returns and refunds.

If a customer is not satisfied with the received goods, they may apply for a refund or return, subject to certain conditions. Generally, refund requests must be submitted within 30 days of receiving the goods; requests submitted after this period may not be processed.

Returned goods must be in their original condition, including unused and undamaged items, and ideally, with all packaging and accessories intact. Damage caused by the customer, obvious signs of use, or missing packaging may affect the refund review process and may even prevent a full refund.

After confirming that the return meets the conditions, the customer must ship the goods back to the following refund/return address: The Old Barn, Wood Street, Swanley, England, BR8 7PA

After the Company receives and inspects the returned goods, the refund will be processed within 3–5 business days. Refunds will be processed via the original payment method. The exact arrival time may vary depending on the processing procedures of the bank or payment institution.

Unless there is a quality issue with the product, the wrong item was sent, or there was damage during shipping, return shipping costs are usually borne by the customer. In special circumstances, our company may negotiate to partially or fully cover the relevant costs based on the actual situation.

If you receive the wrong product, damaged goods, or experience any shipping issues, please contact us promptly and provide order information and relevant evidence (such as photos or videos) so that we can verify and process your request as quickly as possible.

ANOMILY LTD reserves the right to update or adjust these refund terms to the extent permitted by law. All updates will take effect immediately upon publication on this page. Customers are advised to check the latest policy regularly.